Please know that I value both your time and my time. 

When you book a lesson, that time is set aside for your lesson plus additional time to prepare. This allows me to come to your lesson ready to utilise our time efficiently as possible.

 

I understand that emergencies happen and rescheduling or cancellation may be required.

 

FLEXIBLE LESSONS

If you need to reschedule/cancel a lesson with me, you can reschedule/cancel up to 24 hours before your lesson booking by clicking “change/cancel appointment” at the bottom of your booking confirmation email.

 

Lessons cancelled with more than 24 hours' notice will be subject to a cancellation fee of 1.4% + 20p. 

 

Lessons cancelled with less than 24 hours' notice (including no-shows) are non-refundable.

 

Please note that if any refund is due it can take 3-5 working days to process.

 

MONTHLY, BI-MONTHLY & WEEKLY MEMBERSHIPS

If you need to reschedule a lesson with me, you can reschedule up to 24 hours before your lesson booking by clicking “change/cancel appointment” at the bottom of your booking confirmation email.

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Lessons cancelled (including no-shows) are non-refundable.

 

Memberships are non-refundable on cancellation and may result in the forfeiture of unused lesson credits.

See Membership Terms & Conditions for more details.

If you have any questions about my cancellation policy, you can email me at help@rebeccareidvocalstudio.com

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